Privacy Policy

Information We Collect

We collect several types of information to provide and improve our services:

• Personal Information: When you register for membership, book events, or contact us, we may collect your name, email address, phone number, mailing address, date of birth, and emergency contact information.
• Health and Fitness Information: For safety purposes, we may collect information about your physical fitness level, medical conditions, allergies, and any relevant health information necessary for outdoor activities.
• Technical Data: We automatically collect information about your device, browser type, IP address, operating system, and how you interact with our website through cookies and similar technologies.
• Communication Data: Records of your communications with us, including emails, phone calls, and messages through our contact forms.
• Event Participation Data: Information about the events and programs you attend, your preferences, and feedback you provide.

How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To process your bookings, manage your membership, coordinate event participation, and provide customer support.
• Safety and Security: To ensure the safety of all participants during outdoor activities by assessing fitness requirements and managing emergency contacts.
• Communication: To send you important updates about your bookings, safety information, event reminders, and respond to your inquiries.
• Website Improvement: To analyze website usage patterns, improve user experience, and optimize our digital services.
• Marketing: With your consent, to send you newsletters, promotional materials, and information about upcoming events and programs that may interest you.
• Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our terms and conditions.

Data Protection and Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure data encryption during transmission and storage
• Regular security assessments and updates to our systems
• Restricted access to personal information on a need-to-know basis
• Employee training on data protection and privacy practices
• Secure backup systems and disaster recovery protocols

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but are committed to using industry-standard practices to safeguard your data.

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our website, conducting business, or servicing you, provided they agree to keep information confidential.
• Emergency Situations: With emergency services or medical professionals if necessary to protect your health and safety during outdoor activities.
• Legal Requirements: When required by law, court order, or government regulation, or when we believe disclosure is necessary to protect our rights or comply with legal processes.
• Business Transfers: In connection with any merger, acquisition, or sale of company assets, your information may be transferred to the new entity.

Your Privacy Rights

Under applicable data protection laws, you have the following rights regarding your personal information:

• Right to Access: You can request a copy of the personal information we hold about you.
• Right to Correction: You can request that we correct any inaccurate or incomplete information.
• Right to Deletion: You can request deletion of your personal information, subject to certain legal exceptions.
• Right to Restriction: You can request that we limit how we use your information in certain circumstances.
• Right to Data Portability: You can request a copy of your information in a structured, machine-readable format.
• Right to Object: You can object to our processing of your information for direct marketing purposes.
• Right to Withdraw Consent: Where we rely on your consent, you can withdraw it at any time.

To exercise any of these rights, please contact us using the information provided in the Contact section below. We will respond to your request within a reasonable timeframe as required by applicable law.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user preferences. Cookies are small text files stored on your device that help us remember your preferences and improve our services.

We use the following types of cookies:

• Essential Cookies: Necessary for the website to function properly and cannot be disabled.
• Analytical Cookies: Help us understand how visitors use our website by collecting anonymous usage data.
• Functional Cookies: Remember your preferences and settings to provide a personalized experience.
• Marketing Cookies: Track your browsing activity to deliver relevant advertisements (only with your consent).

You can control and manage cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. The retention period varies depending on the type of information and the purpose for which it is processed.

Generally, we retain:

• Membership and booking information for the duration of your membership plus seven years for legal compliance
• Health and safety information for seven years after your last participation in our programs
• Marketing communication preferences until you withdraw consent
• Website usage data for up to two years

Children's Privacy

Our services are designed for adults aged 18 and over. We do not knowingly collect personal information from children under 18 without parental consent. If we become aware that we have collected information from a child under 18 without proper consent, we will take steps to delete that information promptly.

For youth programs where minors participate, we require parental or guardian consent and collect only necessary information for safety and program administration purposes.

International Data Transfers

Your information may be transferred to and stored on servers located outside of Australia. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable data protection laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website with a new effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

Your continued use of our services after any changes to this Privacy Policy constitutes your acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiry as soon as possible, typically within 30 days of receiving your request.